TERMS AND CONDITIONS

Store name

DELUXE ONLINE STORE

 

Dealer name

DLX CO., LTD.

 

Location

5-18-13 Jingumae Shibuya, Tokyo,150-0001 JAPAN

 

Phone number

+81 3 5766 0015

 

Email address

info@deluxe.jp

 

Homepage URL

http://www.deluxe.jp

 

 

ABOUT PRODUCT SALES

 

How do I place an order?

For customers from overseas.

If you purchased items from outside Japan, Please change language "ENGLISH" on dow left of the menu to add items in the cart. 

If you were not following instruction as above, your order would not be confirmed.

In this case, your first purchase order will be canceled.

 

How do I find my size?

All sizing is in Japan sizes. Still need help? Email at info@deluxe.jp or call +81 3 5766 0015

 

What are my payment options?

We currently accept Visa and MasterCard and Diners for all international orders and American Express.

 

What are my shipping options?

Weoffer flat-rate shipping to our international destinations.  For information on delivery times, please refer to the table below. Pricing will be provided at checkout.

 

What are my payment options?

WE ACCEPT THE FOLLOWING PAYMENT METHODS:

  • Visa
  • MasterCard
  • American Express

 

What are my shipping options?

Shipment takes 5 to 7 days on business days. Please note it would be depends on each country customs.

 

What will the duties and taxes on my order be?

All international purchases are no sale tax. 

Please note there is international shipment handling fee will be added on items amount when you click "Change" language.

All international shipping handling charges will be displayed on check out page.

 

Are there any additional costs that will be due upon receipt of my order?

When you received items, custom duties might be charges. 

Please note that all custom duties are on customers who purchased items.

 

How can I get in touch with customer service?

For questions in English or Japanese, please email info@deluxe.jp.

 

Order Cancellation

The order is already ready to be shipped, it cannot be cancelled.

Only you received damaged items or items you didn't order, please contact or "info@deluxe.jp" within 7 days after you received items.

 

How do I return an item?

We accept refund and exchange for only damages items or customer received items which are not purchased.

Please contact "info@deluxe.jp" within 7days after you received items. 

Please note that we won't be able to accept any refund or exchange after 7days you received items, even if you received damaged or not purchased items.

All sale items are not returnable.

 

Shipping country list

United States

Canada

Mexico

Ireland

Italy

United Kingdom

Australia

Netherlands

Switzerland

Sweden

Spain

Denmark

Germany

Norway

Finland

France

Belgium

Monaco

United Arab Emirates

Australia

New Zealand

Indonesia

Singapore

Thailand

Taiwan

China

Philippines

Viet Nam

Hong Kong

Macau

Malaysia

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